FAQs

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  • The cutting performance of the file shredder is decreasing and an increasing noise is developing

    The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the “R” key to reverse the cutting unit until all paper residues are released. If this does not solve the problem, please contact our customer service.

    The machine is running but it is not drawing anything in. / The machine “rattles”.

    Please check if the insertion slot is clogged. If this is not the case, please contact our customer service.

    The CD cutting unit is no longer working.

    Please check if the insertion slot is clogged. If this is not the case, please contact our customer service.

    The machine displays “Overheat” and the red LED lights up.

    The engine of the document shredder has overheated. Please let the machine cool down for about 60 minutes. As soon as the red LED goes out, you can restart the machine. If the error cannot be solved by the described procedure, please contact our customer service.

    The machine displays “Overload” and the red LED lights up.

    Please check if you have inserted more than 5 sheets of 80g paper at the same time. Reverse the blockage by setting the sliding switch to “Rev”. If the cutting unit is not clogged, you should oil it with special HSM oil. If the error cannot be solved by the described procedure, please contact our customer service.

    The machine is clogged and so does not work any more.

    Try to soften the blockage with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it through downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.

    The machine does not receive any electricity; LEDs do not light up in “Auto” or “REV” mode.

    Please check that the upper part is seated correctly. A “click” should be heard when placing it. This noise is caused by a small plastic nose which is on the inside of the viewing window (on the collecting container). If this plastic nose is broken or bent, the contact switch on the top part cannot be pressed properly and the power connection is not enabled. If there is no viewing window, please contact our customer service.

    The machine is still only running in reverse.

    The light barrier in the insertion slot is defective. Please contact our customer service.

    The machine does not switch off after shredding.

    The light barrier is interrupted. It can be cleaned with compressed air. Please make sure that you clean both the sender and the receiver; sender is in the paper feed slot and the receiver in the CD feed slot. If this does not remove the fault, please contact our customer service.

    The cutting performance of the file shredder is decreasing and an increasing noise is developing.

    The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the “R” key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

    The display “Ready for operation” briefly flashes at regular intervals.

    The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

    A paper jam occurred during shredding. The display element “Cutting unit blocked” lights up.

    If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If needed, the paper can be reversed even further by pressing the “R key”. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The display “Container open/safety element pressed” is lit.

    Please check that the cut paper container is inserted properly in the floor unit. Make sure that the safety element is not pressed. If the LED is still lighting up, please contact our customer service.

    The paper shredder does not draw in any paper, even though the engine is running (also: The engine “rattles”).

    First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

    The document shredder only runs backwards and not forwards.

    This indicates a defect in the controller or the light barrier. Please contact our customer service.

    The document shredder does not turn off; it runs in “continuous mode”.

    Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    A paper jam occurred during shredding.

    If a paper jam occurs, the machine stops. The paper can be reversed by pressing the “R” key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The shredder does not draw in any paper, even though the engine is running.

    First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

    The cutting performance of the file shredder is decreasing and an increasing noise is developing.

    The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the “R” key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

    The machine does not start, it does not get any current.

    Please check that the upper part is correctly placed on the collecting container. The switch on the back of the machine must be set to “I”. If the machine still does not work, please contact our customer service.

    The machine does not start when paper is fed in.

    The machine switches off when pressure is applied to the safety element. Please first check that the upper part is properly seated on the collecting container. If the machine is overloaded, allow it to cool down for about 15-20 minutes. The machine should then work again. If the error can not be solved by the described procedure, please contact our customer service.

    The PaperControl (optional) display lights up.

    The R key was pressed for longer than 20 seconds. This shows the software version. Please turn off the machine and then back on again. If this does not remove the error, please contact our customer service.

    Several displays light up at the same time.

    The R key was pressed for longer than 20 seconds. This shows the software version. Please turn off the machine and then back on again. If this does not remove the error, please contact our customer service.

    The display “metal detection” is lit.

    The metal detector has recognised metallic parts in the cutting unit. Please press the “R” key to remove the paper from the insertion slot. Remove the metal before inserting paper again. Acknowledge the fault by pressing the “R” key. The machine may possibly stop before the metal has reached the insertion slot. If this does not remove the error, please contact our customer service.

    The display “key lock” is lit.

    The key lock has been activated. To deactivate it, press and hold down the “R” key. While this is being held down, press the “on/off” key. First let go of the “on/off” key and then the “R” key. If this does not remove the fault, please contact our customer service.

    The display “oil container empty” is lit.

    Please fill the oiler (optional) with special cutting block oil. The oiler is below the safety element (red screw cap or yellow gutter, only with particle cut). If the display in the remains lit, the swimmer is probably stuck to the floor of the oiler. Try to loosen the swimmer using a suitable object. If this does not remove the fault, please contact our customer service. Please note: The document shredder can continue to be used for a limited period of time even without oil. However, the oil should be refilled to prevent damage to the cutting unit.

    The display “Ready for operation” briefly flashes at regular intervals.

    The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

    The display “Container full” lights up.

    Please empty the collecting container. If this display continues to appear after the empty collecting container was used again, the bag-full flap at the bottom of the cutting unit could be hanging. This points vertically downwards in the starting position; it can be loosened by hand. If the fault still persists, please contact our customer service.

    The display element “Overload/paper jam” is flashing.

    If pressure was applied to the safety element during the shredding process, the display flashes. Please re-engage the safety element. The machine also stops and the display element flashes when media is inserted over the main and CD cutting unit (optional) simultaneously. Please remove the content of one of the two cutting units to free up its light barrier. If the error cannot be solved by the described procedure, please contact our customer service.

    The display element “Overload/paper jam” lights up; no paper jam was caused.

    设备过载,请让设备冷却20分钟,如果LED灯仍然亮起,请与我们的客户服务联系。

    A paper jam occurred during shredding. The display element “Overload/paper jam” is lit.

    If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If necessary, the paper can be reversed by pressing the “R” key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. The paper jam could become more easily accessible by folding up the safety element. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The paper shredder does not turn on and the green LED “Ready for operation” does not light up.

    Please check that the power supply is properly connected and that the power switch is at “i”. If the machine can still not be switched on, please contact our customer service.

    The document shredder does not turn off; it runs in “continuous mode”.

    Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a soft cloth, a dry brush or with compressed air. While doing so, please also check the light barrier of the CD insertion slot (optional). If the machine is in continuous mode (the function key “on/off/start” was held down), the machine only switches off when the “on/off/start” key is pressed again. If the error cannot be solved by the described procedure, please contact our customer service.

    The document shredder does not run; the LED “Door open” lights up.

    Please first check that the door of the floor unit closes fully, otherwise the contact will not switch. First check that the safety element on the insertion slot is engaged. This can be locked (and unlocked) using pressure. Please also check that the frame for the collecting bag is properly inserted; it might be necessary to change the position of the frame. If the error cannot be solved by the described procedure, please contact our customer service.

    The paper shredder does not draw in any paper even though the engine is running (also: The engine “rattles”).

    First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

    The machine displays “Paper jam” after switching it on even though no paper was inserted.

    Please check if the light barrier in the paper feed is dusty. You can clean this using a soft cloth, a dry brush or with compressed air. While doing so, please also clean the light barrier of the CD insertion slot (optional) with compressed air, if possible. If the error cannot be solved by the described procedure, please contact our customer service.

    The machine immediately displays “Paper jam” as soon as paper is inserted (on devices with a separate CD cutting unit).

    Please check if the light barrier of the separate CD cutting unit is dusty. This can be cleaned with compressed air. This fault is noticed in that when the cutting unit immediately stops when inserting paper or CDs, the light barrier of the other insertion slot always appears blocked. This is based on the requirement that the machine may not allow the simultaneous insertion of media over both cutting units. If this does not remove the error or it is not possible to clean the light barrier, please contact our customer service.

    The machine starts but no paper was inserted.

    Please check if the light barrier in the insertion shaft is dusty. You can clean this using a soft cloth, a dry brush or with compressed air. While doing so, please also clean the light barrier of the CD insertion slot (optional). If this does not remove the error, please contact our customer service over the ->contact form.

    The document shredder does not run even when paper is inserted; the LED “Cutting unit blocked” lights up.

    Please check if the light barrier in the insertion shaft is dusty. You can clean this using a soft cloth, a dry brush or with compressed air. While doing so, please also clean the light barrier of the CD insertion slot (optional) with compressed air, if possible. If the error cannot be solved by the described procedure, please contact our customer service.

    The PaperControl (optional) display lights up.

    Green: The paper stack can be shredded. Yellow: The paper volume is in the upper performance range of the machine. Reduce the number of sheets to preserve the machine and prevent a paper jam. Red: The number of sheets is more than the maximum cutting capacity of the machine. Prevent blocking the cutting unit by reducing the amount of paper.

    The cutting performance of the file shredder is decreasing and an increasing noise is developing.

    The cutting unit should be oiled if cutting performance decreases (with particle cut), a noise develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the cutting rollers. Then, press the “R” key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

    The paper is briefly drawn in and immediately reversed.

    This indicates a defective rotary sensor. Please contact our customer service.

    The display “Ready for operation” briefly flashes at regular intervals.

    The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

    The display “Container full” lights up.

    Please empty the collecting container. If this display continues to appear after the empty collecting container was used again, please check if the bag-full flap at the bottom of the cutting unit is jammed. In the starting position, this points vertically downwards. If this does not remove the error, please contact our customer service.

    A paper jam occurred during shredding. The display element “Cutting unit blocked” lights up.

    If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If necessary, the paper can be reversed by pressing the “R” key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The paper shredder does not turn on and the green LED “Ready for operation” does not light up.

    Please check that the power supply is properly connected and that the power switch is at “i”. If the machine can still not be switched on, please contact our customer service.

    The document shredder does not turn off; it runs in “continuous mode”.

    Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a dry brush, a soft cloth or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    The document shredder does not run; the LED “Cutting unit blocked” lights up.

    The machine was overloaded. Please let the document shredder cool down for about 20 minutes. If the LED is still lighting up, please contact our customer service.

    The document shredder does not run; the LED “Container open” lights up.

    Please check that the cut paper container is inserted properly in the floor unit. There is a black magnet at the top-right inside the cut paper container. Please check that this magnet is in the gap that is provided for this purpose. If the LED is still lighting up, please contact our customer service.

    The machine hums as soon as paper is inserted; the paper is not drawn in. The document shredder only runs backwards.

    This indicates a defective capacitor. Please contact our customer service.

    The paper shredder does not draw in any paper even though the engine is running (also: The engine “rattles”).

    First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

    The machine starts but no paper was inserted.

    Please check if the light barrier in the insertion shaft is dusty. You can clean this using a dry brush, a soft cloth or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    The machine does not start when paper is fed in.

    Please first check that the LED “Ready for operation” is lit. If the LED lights up and no other error message is displayed, this indicates a defective light barrier. Please contact our customer service.

    The document shredder only runs backwards and not forwards.

    This indicates a defect in the controller or the light barrier. Please contact our customer service.

    A paper jam occurred during shredding. The display element “Cutting unit blocked” lights up.

    If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If necessary, the paper can be reversed by pressing the “R” key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The display “Container open/safety element pressed” is lit.

    Please check that the cut paper container is inserted properly in the floor unit. There is a black magnet at the top-right inside the cut paper container. Please check that this magnet is in the gap that is provided for this purpose. Make sure that the safety element is not pressed and is properly engaged. If the LED is still lighting up, please contact our customer service.

    The display “Cut paper container full” lights up.

    Please empty the cut paper container. If the LED does not go out after emptying the container, please also check the bag full flap, which is at the bottom of the cutting unit. In the starting position, this points vertically downwards. If this does not remove the error, please contact our customer service.

    The display “Cutting unit blocked” is flashing.

    An error occurs during paper shredding. Please remove the paper from the cutting unit – also by using the “R” if necessary. If the error cannot be solved by the described procedure, please contact our customer service.

    The display “Cutting unit blocked” lights up; the machine was overloaded.

    Please let the machine cool down for about 30 minutes before restarting it. If this does not remove the error, please contact our customer service.

    The machine starts but no paper was inserted.

    Please check if the light barrier in the insertion shaft is dusty. You can clean this using a dry brush, a soft cloth or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    A paper jam occurred during shredding.

    If a paper jam occurred, pressing the “R” key can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The shredder does not draw in any paper, even though the engine is running.

    First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

    The cutting performance of the file shredder is decreasing and an increasing noise is developing.

    The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the “R” key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

    The machine is not receiving any electricity.

    Please check that the upper part is correctly placed on the collecting container. The switch on the back of the machine must be set to “I”. If the machine still does not work, please contact our customer service.

    The machine does not start when paper is fed in.

    Please check that the safety element on the insertion slot is engaged. The machine switches off when pressure is applied to the safety element. Press the safety element downwards until it engages. If the safety element is engaged, please check that the upper part is properly seated on the collecting container. If the machine is overloaded, allow it to cool down for about 30 minutes. The machine should then work again. If the error cannot be solved by the described procedure, please contact our customer service

    I have a different problem with my machine.

    Please contact our customer service.

    The cutting performance of the file shredder is decreasing and an increasing noise is developing.

    The cutting unit should be oiled if cutting performance decreases (with particle cut), a noise develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the cutting rollers. Then, press the “R” key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

    The paper is briefly drawn in and immediately reversed.

    This indicates a defective rotary sensor. Please contact our customer service.

    The display “Ready for operation” briefly flashes at regular intervals.

    The machine was not used for 2 minutes. It is in automatic standby mode. The machine starts automatically as soon as paper is inserted. If this display remains, please contact our customer service.

    The display “Container full” lights up.

    Please empty the collecting container. If this display continues to appear after the empty collecting container was used again, the bag-full flap at the bottom of the cutting unit could be hanging. This points vertically downwards in the starting position; it can be loosened by hand. If the fault still persists, please contact our customer service.

    A paper jam occurred during shredding. The display element “Cutting unit blocked” lights up.

    If a paper jam occurred, the cutting unit reverses for a few seconds and pushes the paper out. If necessary, the paper can be reversed by pressing the “R” key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

    The paper shredder does not turn on and the green LED “Ready for operation” does not light up.

    Please check that the power supply is properly connected and that the power switch is at “i”. If the machine can still not be switched on, please contact our customer service.

    The document shredder does not turn off; it runs in “continuous mode”.

    Please check if the light barrier in the insertion shaft is dusty. This can be cleaned using a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    The document shredder does not run; the LED “Cutting unit blocked” lights up.

    The machine was overloaded. Please let the document shredder cool down for about 60 minutes. If the LED is still lighting up, please contact our customer service

    The document shredder does not run; the LED “Container open” lights up.

    Please first check that the paper bin is correctly seated in the base frame (otherwise, the contact does not switch – listen for a clicking sound!) or adjust the position of the paper bin if necessary. It might also be that the safety element on the paper feed is not closed properly. Please close this. If the error cannot be solved by the described procedure, please contact our customer service.

    The machine hums as soon as paper is inserted; the paper is not drawn in. The document shredder only runs backwards.

    This indicates a defective capacitor. Please contact our customer service.

    The paper shredder does not draw in any paper, even though the engine is running (also: The engine “rattles”).

    First, check if the feeding slot above the cutting unit is clogged. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. Please contact us in both cases. Please contact our customer service.

    The machine starts but no paper was inserted.

    Please check if the light barrier in the insertion shaft is dusty. You can clean this using a soft cloth, a dry brush or with compressed air. If the error cannot be solved by the described procedure, please contact our customer service.

    The document shredder only runs backwards and not forwards.

    This indicates a defect in the controller or the light barrier. Please contact our customer service.

    The paper in the autofeed cartridge is not drawn in.

    Please start the machine in continuous operation by pressing the control element “Ready for operation” for about 4 seconds. Try to stop the feeder roller on the autofeed cartridge by hand. If this is possible, this indicates a defective feeder unit. It is also possible that the feeder rollers are worn or that the drive of the feeder unit is defective. In this case, please contact our customer service.

    The paper is reversed and pushed into the autofeed cartridge, which causes a paper jam.

    This indicates a defect in the feeder unit. Please contact our customer service.

    The engine is running continuously but does not draw in any paper from the autofeed cartridge.

    There is probably a paper jam in the autofeed cartridge. Please remove the blockage and also the paper clips and staples from the paper. Please remember that the autofeed cartridge may only shred non-stapled and non-creased paper. It may also be that too much paper was placed in the autofeed cartridge. Check that the machine draws in the paper when a lower amount is inserted. If the document shredder also does not draw in any individual sheets over the autofeed cartridge, you can start the document shredder in continuous mode by pressing the “Ready for operation” key for 4 seconds. Please then check if the feeder roller of the autofeed cartridge turns and whether this can be stopped using fingers. If it does not turn or cannot be stopped using fingers, the feeder unit needs to be replaced. In this case, please contact our customer service.